AIIM Member Case Studies

If you are focusing on a new information management project our best advice is to do your research (and some AIIM Training of course!). You can learn a lot from other people's experiences and set a realistic expectation on what can be achieved in your own organisation.

Customer	Description	Download	Submitted By
Copart UK	Copart is a company founded on technology - VB2 underpins their whole business – so, when faced with the challenge of how to improve the efficiency of processing the growing mountains of paperwork generated, particularly relating to their insurance clients, Iain Wells, Copart’s IT Manager, intuitively looked to technology to solve the problem. To appreciate how the operation could be streamlined, ProcessFlows had to fully understand Copart’s business and processes.		ProcessFlows
School Fundraising Company	School Fundraising Company has worked with hundreds of schools over the years and helped raise thousands of pounds to boost parent teacher associations and school funds via their popular Christmas Card Project. The schools use this money to purchase much needed equipment such as art and craft supplies, sports equipment, books, study materials and computers. The organisation offers a formula which makes the project enjoyable for the children and teachers who take part whilst maximising monies raised for the school. Unfortunately for School Fundraising Company, processing the cards, which in a typical season can number in the hundreds of thousands, was not so easy and something that was both time-consuming and prone to errors.		ABBYY Europe
Hamburg Football Association	ABBYY FlexiCapture Scores Big for the Hamburg Football Association With almost 150,000 members, the Hamburg Football Association (HFV) may not be the biggest association in Germany, but it certainly holds a special position in the German football Federation (DFB). They have a long history or providing comprehensive support and training to their members,who come from all ages and walks of life, and for promoting the benefits of teamwork in the local community.		ABBYY Europe
Connexions	Connexions is a service in England for all young people aged 13 to 19, and those aged up to 25 who have learning difficulties or disabilities. The organisation provides a range of services ensuring that every young person gets the very best start in life. Personal Advisers work closely with other organisations such as schools, colleges, youth and social services to help all young people get the support they need to make a successful transition into adult life.		ABBYY Europe
HomeServe	HomeServe offers insurance-based home repairs through approved plumbers, electricians and heating & appliance engineers, offering one off repairs and home emergency protection to consumers across the UK, France, Spain and the USA. The company handles approximately 8,000 emergency repairs each day in the UK alone which are serviced by a workforce of registered tradesmen.		EDM Group
Avis Europe	Avis Europe plc is a leading car rental company in Europe, Africa, the Middle East and Asia operating the globally recognised Avis and Budget brands. Across EAMEA the Avis brand operates via a network of over 2,800 locations in 109 countries. With an average fleet of 100,000 vehicles and over seven million rental transactions, the company is committed to trying harder to fulfil the needs of all customers.		EDM Group
The Royal Academy of Music	The Royal Academy of Music is using SMS technology to enable text messaging communications between students and staff. Unlike email or phone, text is instant, non-intrusive and reliable - it is the perfect way of getting in touch with busy students always "on the run".		ProcessFlows
DMI Music & Media Networks	The content platform DMI was using for its In-Store offering was limited and could not scale easily in its datacenter. This meant that DMI could not grow its service offering to meet the needs of large national and global retailers. As a result, the company needed a new content platform that could scale to meet its growing needs, store multiple content types, integrate with its existing and new distribution platforms and be cost effective.		Alfresco
North-West University (NWU)	Having merged the two universities back in 2004, NWU was faced with the prospect of having to integrate separate sets of records and documentation. Added to this, they needed to effectively store and manage this information across three geographically distinct campuses, and with no existing central repository, staff at the university were relying upon shared file drives on their desktops and paper-based filing.		Alfresco
Academies Enterprise Trust (AET)	One of AET’s main priorities was securing data and records held on its systems. This meant that AET had to ensure that all documentation from new member Academies was being effectively captured and stored securely. It was essential that any data and record management system implemented could allow for growth and expansion.		Alfresco
Avis Europe	With ImageNow, Avis employees no longer spend hours manually filing, distributing and retrieving paper documentation, allowing them to focus on the completion of other tasks.		Perceptive Software
Sheraton Hotels & Resorts	Faster and safer check-in service at the Sheraton Hotels & Resorts in Rome thanks to Fujitsu Technology.		Fujitsu
KMI Plus	An investment in best-in-class ECM technology from The Content Group has enabled water industry contractor KMI Plus to remove all in-bound paper, streamline processes and deliver the information transparency required to support strong partnership with both its key client United Utilities and the rest of its supply chain, including sub contractors.		The Content Group
Northern Marine Management Limited	Avanquest Solutions pulls Supply Chain tighter for Northern Marine.  Northern Marine have been able to accelerate their procurement and payment process by reducing the volume of paper they send around the world with operations being been streamlined and costs reduced.		Avanquest
Schenker & CO AG	The Schenker & CO AG, which is based in Vienna, is Austria’s leading shipping company as well as the Head Office for southern and eastern Europe. The collection of any kind of business-related document was decentralized, making it very difficult to find and check records.		Saperion
Omnicom Group of Companies	In 2006 Omnicom, a global holding company that manages market leading marketing and communications businesses, worked with Iron Mountain to develop a centrally negotiated information management contract for all of its businesses.		Iron Mountain
Rotterdam Museum of Modern Art	FlexiCapture and FormReader – data capture programs for processing forms, semi-structured and unstructured documents		ABBYY
Tesco Ireland	Leading grocery retailer uses scanning services from SIS to free up office space and make key trading information more readily available to staff and partners		File Stores
Alcon Inc.	Alcon Labs Enjoys Space, Time and Money Savings with Document Management from EASY SOFTWARE		EASY SOFTWARE
Anglian Water	Success Through Partnership - Three Document Companies Collaborate to deliver a smooth, transparent Document Management Service to Anglian Water		EASY SOFTWARE
NIE	Northern Ireland Electricity (NIE) is the largest company within the Viridian Group and is responsible for the distribution of electricity throughout Northern Ireland. NIE services 700,000 customers and manages a significant level of customer service calls.		Kainos
Scotia Gas Networks	Kainos designed and implemented Ektron’s Content Management System, to provide SGN with an interactive, web-based channel to enable effective communication with SGN key stakeholders, including customers, investors, partners and press.		Kainos
Premier League	The Beautiful Game is given a Helping Hand as the Premier League standardises on Document Management from EASY SOFTWARE		EASY SOFTWARE
South East Water	EASY ENTERPRISE™ Integrated into Microsoft Dynamics GP makes Invoice Capture and Management a Seamless Task at South East Water.		EASY SOFTWARE
Scottish Water	EMC unites Scottish Water via document management.		EMC