AIIM Member Case Studies

If you are focusing on a new information management project our best advice is to do your research (and some AIIM Training of course!). You can learn a lot from other people's experiences and set a realistic expectation on what can be achieved in your own organisation.

Customer	Description	Download	Submitted By
CACI (UK)	CACI (UK) is a leading supplier of IT solutions, specialising in providing systems integration, software applications and ICT consultancy services to organisations from across the public and private sectors. Since 2001 the company has developed expertise in Census processing, starting with the Irish Census, which occurred in 2001 and 2006. Processing a Census is one of the biggest projects a Government will ever undertake. It requires support from thousands of staff and community volunteers, not to mention a significant financial investment in technology and processes to make sure the project runs as smoothly as possible. One of the most challenging aspects is the capture of paper-based Census forms. Speed of capture, accuracy and confidentiality are paramount.		IBML
Royal Botanic Garden Edinburgh	Extending over four gardens boasting a rich living collection of plants, the Royal Botanic Garden Edinburgh (RBGE) is a world-renowned centre for science and education whose mission is to explore and explain the world of plants for a better future. The RBGE has been growing and studying plants for over 330 years and is therefore well-placed to help document and conserve the world's diversity of flora. The RBGE recently endeavoured to do what many academic institutions and libraries are currently doing - make part of their collection available online, not only within their organisation, but to the outside world as well.		ABBYY Europe
Merton Council	The “Untroubled System” at Merton Council - Text Message Server (TMS) is used at Merton Council to help maintain the continuity of their primary services. SMS technology automatically alerts an engineer by text if a power supply fails, a network connection goes down, a server error occurs, or a heating problem is detected in the Civic Centre building.		ProcessFlows
Swiss lending-library for blind people	Alfresco used by Swiss lending-library for blind people: A production-archive of the latest generation - easily operated by blind as well as by sighted people		Object ECM
British Library	The British Library has greatly benefited from adopting a scanning policy as it has allowed them to digitise every copy of an original item and send it electronically to the customer. 70% of all output from the Library is now digital, thereby significantly reducing paper consumption.		Fujitsu
London Election	Counting without fingers - From the first ballot votes which were contested with a show of hands in a guild hall, the election is now a highly technological affair and none more so than the 2008 London mayoral elections. This election was by far the most advanced with electronic counting and a state of the art Fujitsu scanning system which was programmed to reject any ballot papers that were deemed to be tampered with.		Fujitsu
The General Teaching Council for England	The General Teaching Council for England (GTC) is the professional body for teaching in England. Its overall purpose is to work in the public interest to help improve standards of teaching and learning...		Kainos Software
Havant Borough Council	As many other organisations, both public and private, Havant Borough Council had reached a crossroads in its endeavours to manage information and serve the public effectively and efficiently. Specifically, it needed to be able to handle Freedom of Information (FOI) requests more speedily....		Kainos Software
London Borough of Lambeth (Lambeth Council)	Lambeth Council’s Legal Department is Delivering 21st Century Legal Services Using LexisNexis Visualfiles® as Backbone for Operations.		Lexis Nexis
Liverpool John Moores University	Groundbreaking PRINT strategy helps University improve student services and reduce costs.		Ricoh
Department for Children, Schools and Families	Iron Mountain improves security and compliance by moving record repository of an entire government department from their ageing warehouse to a modern Iron Mountain facility, while drafting a Records Management Framework Agreement for all public sector bodies.		Iron Mountain
Glasgow Housing Association	integrating screen to text reading application with Visualfiles.		Lexis Nexis
City of Edinburgh Council	ProcessFlows Enables Emergency 3G Access to Edinburgh’s Critical Drain Records and Improves City Council Credit Control Process.		ProcessFlows
Daventry District Council	Distributed scanning optimises efficiency, delivers savings for revenue services department.		eCopy
Halarose	By combining the Electoral Registration software, EROS, with FormReader, Halarose created a solution for reducing the workload for local governments.		ABBYY
Aberdeenshire Council	Automated Payroll Data Collection - Aberdeenshire Council solved its data collection problem by installing DRS automatic forms recognition systems. It is able to process large volumes of timesheets quickly with minimal manual intervention and maximum accuracy.		DRS
Nottinghamshire Police	Nottinghamshire Police Crime Recording - Crime data is vital to the work of the police service, police authorities and the Home Office, but there has been considerable concern over the accuracy of this data for some time.		DRS
Yorkshire Purchasing Organisation	Yorkshire Purchasing Organisation improves efficiency with DocXP® IDC - The largest formally constituted local authority purchasing consortium in the uk have halved their resource responsible for customer orders, whilst still increasing processing levels by 12%.		DRS
Brunel University	The HP Integrated Archive Platform (IAP) helps Brunel University to optimise its email infrastructure to create a powerful search engine within a climate of ethical compliance.		HP
Northern Ireland Civil Service	Centralized electronic content management streamlines a public agency’s operations and improves their responsiveness to citizens.		HP
Wicklow County Council	Council body achieves better space management, tighter controls and greater internal efficiencies through outsourced file management system		File Stores
Wakefield & District Housing Association	The EDM Group delivers document management services and solutions to Wakefield and District Housing resulting in significant benefits to employees, suppliers and residents		EDM Group
The Royal Borough of Kensington and Chelsea	Planning on Success – EDM helps Royal Borough of Kensington and Chelsea council take planning documents online		EDM Group
Peterborough City Council	EDRM transforms efficiency and delivers massive savings. Peterborough City Council is rolling out Northgate’s electronic document and records management (EDRM) system across the entire authority after achieving significant efficiency and customer service benefits from using the solution in its revenues and benefits service.		Northgate Public Services
North Hertfordshire District Council (NHDC)	Transforming service delivery. Northgate has been working with North Hertfordshire to deliver a number of strategic and operational assignments to transform service delivery; enabling a greater focus on customer service and efficiency, and improving the council’s overall performance.		Northgate Public Services
Reading Borough Council	Reading saves space and money with EDMS. Reading Borough Council has cut paper storage and is now saving £30,000 worth of office space, per year, by using Northgate’s Electronic Document Management System.		Northgate Public Services
City of York Council	EMC helps York City Council consolidate data and declutter offices		EMC
Scottish Government	The Objective solution is now integral to the way of working for over 95 per cent of staff, and is critical to the running of the Scottish Government’s business. Virtually all documents and records, whether retained electronically or on paper, are managed by Objective systems, and virtually all information, unless it is confidential or personal, is accessible by all employees.		Objective Corporation
Office of the Scottish Charity Regulator	The Office of the Scottish Charity Regulator (OSCR) is the independent regulator and registrar for over 23,500 Scottish charities. Its role is to develop and manage a regulatory framework in which charities can grow and prosper, clear in the knowledge of their rights and responsibilities.		Objective Corporation
Scottish Natural Heritage	Scottish Natural Heritage’s (SNH) founding purpose is to look after the natural environment, in partnership with land managers and planners particularly. Putting that into practice involves working with numerous third parties to develop policy, provide grants, carry out research, supply advice and information, look after designated sites, produce publications and issue licences		Objective Corporation
Islington Council	Islington's key driver for choosing Alfresco was to help the Council respond to the UK's Freedom of Information Act, which requires local authorities to meet information requests from the public within 20 days. The Council had already invested in scanning and case management systems and Alfresco was introduced to complement these processes by managing unstructured data and documents on shared drives, the intranet and other team areas.		Alfresco